一. 1. Mengtai Heating Service Concept

1. All our problems should be solved with all our strength, and we should be willing to help solve problems that are not ours
2. Win the trust of customers with enthusiasm and patience
3. Find out the problem, explain it clearly, and answer it to satisfy the customer

二. The image of Mengtai heating service

1. Wear Mongolian overalls, wear a badge, and wear shoe covers when entering the door;

2. Show the work card when entering the door;

3. The maintenance personnel have a uniform heat supply kit printed on their backs

4. Show the "Mengtai Heating Service Sheet" to let the user fill in the service information, and after the service is over, let the user fill in the service evaluation opinion and sign for confirmation.

5. Clean the work site before leaving.

三. Courteous words of the service staff

1. Hello! I'm a service staff of Mengtai Heating Company. What are the heating problems?

2. The answer is clear and the explanation is clear.

3. If users have a bad attitude, they need to be patient and listen to the explanation.

4. If the door-to-door service fails to solve or similar problems are not a single case, it is the problem of the entire building or the entire community, report to the manager in charge for solution, if it can not be solved, report it level by level until it is solved or explained clearly to the user.

5. At the same time, notify the community, office and Dongsheng District Housing Service Center in writing.

6. Service taboos, do not say the following seven:

(1) Don't say anything that damages the user's self-esteem and personality;

(2) Don't say anything that damages the image of Mengtai Heating;

(3) Do not say anything that complains about users;

(4) Don't say anything against the user;

(5) Don't say vulgar curses and catchphrases;

(6) Don't say anything that stimulates users and intensifies conflicts;